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I am not going to tell him/her: "Oh, it fails some synthetic tests, but those are not real.don't worry!". Using your explanation of these "synthetic" tests, if I am building a system for a customer using Corsair RAM, and encounter errors in memtest86, then I would not give that system to a customer. I don't want him to get bad results for his applications! A memory failure wouldn't crash the system, but provide inaccurate results, which he would probably never detect. He was running complex math solvers, which max'd out the use of RAM. If this fails with one set of RAM at stock / non-overclocked speeds, but not another, how is this not a memory error? I recently built several systems for a client with 64GB of RAM each. This is running a bunch of FFTs, which is pure math. This includes memtest86 (note the use of *test* not *benchmark*), Prime95, IntelBurnTest, Intel Processor Diagnostic Test (assuming Intel system), Valley, Heaven, Cinebench, etc. Whenever I build a system, I run a standard suite of tests to insure stability. I would like to see this posted on the warranty page or some FAQ, as it will certainly affect me as a future buyer, and perhaps others. If you have errors in a memtest but no issues in regular use then there's no problem to fix.Įssentially, it sounds like Corsair will not honor warranty on RAM that fails "synthetic" benchmarks like Prime95 and memtest86. ![]() Prime95 is a synthetic test, not normal use of the kit. You'd get approved if you had issues in everyday use of the RAM and not in synthetic benchmarks solely. This was just the initial response from Corsair (you?). Would you like me to clarify more of my response? I did say much more than what was quoted on here. ArtĪm I missing something? Failing memtest is not "bad enough" to get an RMA? What qualifies for an RMA, the RAM catching fire?! Synthetic benchmark failure wouldn't be cause for an exchange. Would like to setup advanced RMA.Īnd this is the response from Corsair tech support: I would like a replacement, so I can run in quad-channel. One kit fails on Test #10 as above, while the other passes. I then decide to test the two kits separately, installing in slots B2/D2, and running at default 2133MHz. I kept dropping frequency, thinking a Ryzen compatibility issue, but even at default 2133MHz, I would get a handful of errors on Test #10. When running Passmark memtest86 v7.4, I would notice about four errors on Test #10. I initially used the A-XMP profile for 3000MHz. #Cpu stress test math and prime95 number failed manualI have two kits, and populated both kits in the slots specified by the motherboard manual (A2/B2/C2/D2). #Cpu stress test math and prime95 number failed proI am using it in a MSI X399 Gaming Pro Carbon AC motherboard, with a AMD Ryzen Threadripper 1950x CPU. The following is the info I supplied with a ticket with corsair today: ![]()
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